Service Disaster

So I received a Olive Garden gift card from my boss for Christmas. Shannon, her son, Logan and I went out last night to the Olive Garden in Lancaster by the mall. We arrived at the restaurant and were told that it would be a 35 minute wait, so we went to Border's. We went back to the restaurant after a half hour and went inside. They told us it would be probably another 10 minutes so we stood in the corner and waited for our buzzer to buzz. It did so and we were seated and told that our waiter would be right over.
So Vince, our waiter, came over with a bottle of house wine and said Hi, How are you doing this evening. We all answered and he continued to stare at me and Shannon and I said again I'm fine and he said ok well are you ready to order or do you need sometime. Shannon told him that we were ready to order our drinks, which we did and ordered an appetizer. He said he would be right back with our drinks.
He came back with the drinks and took the rest of our order. He then came back with our salad, soup and breadsticks. Still no appetizer. We finished our first bowl of salad and basket of breadsticks and were waiting for him to come back to our table. He came back and asked us if we wanted refills on our drinks and we said yes and he walked away, without asking about the breadsticks and salad. So as he was walking away, I called after him and said excuse me ( he was 2 tables away), he turned around and looked at me and since he did not walk back I said could we have some more breadsticks please? He put his hand up to his mouth and cupped his mouth and said ok. I was shocked at his attitude!
When he brought us our refills of drinks and breadsticks, he said thanks for yelling at me across the restaurant cuz if you would not have yelled at me I wouldn't have heard you. I did not know what to say. Shannon asked him if he was being a smartass to me. He said no I am just kidding, and then proceeded to punch me in the arm!!!!
I was infuriated at this point. Still no appetizer by the way. So Shannon asked if he would check on it. He came back and said we never ordered one but he could put in an order for one now and we said no. He then brought our entrees out and after he gave them to us he asked if there was anything else he could do for us or should he walk away so I could yell at him again from across the restaurant. I just stopped saying anything and looked at my food. I was soooooo pissed!!!!!!
So after I ate my delicious entree I got up and went to the restroom. When I was headed back to my table, I stopped and said to the hostess I know you guys are crazy busy right now, but can I talk to a manager. She said sure just give me one sec. So the manager came over and I told him EVERYTHING that happened from the moment we sat down to the moment we got the entrees. He was shocked and asked where i was sitting. He followed me back and was talking to me and Shannon. Shannon said she did not appreciate the attitude and I said I did not appreciate being talked to like a 5 year old. The manager said that he would make an adjustment on our check and he apologized profusely.
Vince brought us boxes and asked if we needed anything else. We said no. He left again. The manager came back and said You ladies have a nice night, the check is taken care of.
Shannon and I were SHOCKED! We got a $50 dollar meal FREE!!!!
So in the end, even though the service was AWFUL, the food was GREAT and it was FREE!!!!!